Privacy and cookies policy

Effective as of: October 2025

1.Introduction

Welcome to Shvilli. We respect your privacy and are committed to protecting your personal data.
This Privacy & Cookies Policy explains how we collect, use, store, and share your information when you visit shvlli.com, create an account, or purchase digital products (the “Services”).By using our Services, you agree to the practices described in this Policy.

    2.Data We Collect

    2.1 Information You Provide

    • Name and email address
    • Account login details
    • Billing details (if required by the payment provider)
    • Messages sent to our support team
    • Information required to process and deliver digital products

    2.2 Automatically Collected Data

    • IP address
    • Device and browser information
    • Pages visited and time spent
    • Error logs and diagnostic data

    2.3 Transaction Data

    • Purchase history
    • Payment provider information
    • Digital product delivery details

    2.4 Cookies and Tracking

    Collected as described in Section 8.

    3.How We Use Your Data

    We use your personal data to:

      • Process and deliver your digital orders
      • Authenticate and manage your account
      • Provide customer support
      • Improve website performance and security
      • Send order updates and service notifications
      • Send marketing messages only with your consent
      • Comply with legal and regulatory requirements

      4.Legal Basis for Processing (UK/EEA)

      We process your data under the following legal bases:

      • Contract performance (purchases, account management)
      • Legitimate interests (fraud prevention, analytics, security)
      • Consent (marketing, non-essential cookies)
      • Legal obligations (tax, compliance, financial reporting)

      5.Data Sharing & Third Parties

      Your data may be shared with:

      • Payment providers (e.g., Stripe, PayPal)
      • Hosting and cloud service providers
      • Fraud prevention partners
      • Analytics and technical partners
      • Advertising partners (only with consent)
      • Legal authorities where required

      All third parties follow strict data protection and confidentiality obligations.

      6.International Data Transfers

      Because our Services operate globally, your data may be transferred outside the UK/EEA.
      We use Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure adequate protection.

      7.Data Retention

      We retain personal data only as long as necessary to:

      • Provide Services
      • Meet legal requirements
      • Handle disputes
      • Maintain accurate business records
        After this period, data is securely deleted or anonymised.

      8. Cookies & Tracking Technologies

      8.1 Types of Cookies

      • Essential Cookies: Required for login, checkout, dashboard, and digital delivery.
      • Analytics Cookies: Measure usage patterns and performance.
      • Functional Cookies: Store user preferences.
      • Marketing Cookies: Provide personalised ads (only with consent).

      8.2 Cookie Controls

      You may:

      • Accept or decline non-essential cookies
      • Adjust cookie settings in your browser
      • Delete stored cookies at any time

      Non-essential cookies are only used with your explicit consent.

      Disabling cookies may affect certain website features.
      9. Digital Products Only

      Shvilli sells digital products only.
      All items are delivered electronically via email and the user dashboard.
      No physical goods are shipped, and personal data is used solely for digital delivery, order processing, security, and account management.

      10. Your Rights (UK/EEA Users)

      You may request:

      • Access to your personal data
      • Correction of inaccurate or incomplete data
      • Deletion of your data (where legally allowed)
      • Restriction of processing
      • Objection to certain processing or direct marketing
      • Data portability
      • Withdrawal of consent at any time

      To exercise your rights, contact [email protected]. You may also submit a complaint to your local data protection authority.

      11. Children’s Privacy

      We do not knowingly collect personal data from children under 16.
      If we become aware of such data, we will delete it immediately.

      12. Security Measures

      We apply appropriate technical and organisational measures to protect your data, including:

      • Encryption where appropriate
      • Secure servers and firewalls
      • Access controls
      • Continuous monitoring

      No online system is 100% secure, but we take all reasonable steps to protect your data.

      13. Changes to This Policy

      We may update this Policy from time to time.
      Changes become effective once posted with an updated “Effective as of” date.
      For significant updates, we may notify you by email or account notice.

      14. Contact Us

      Shvilli Ltd (Registered UK Company)
      Suite 10, Capital House
      61 Amhurst Road
      London, United Kingdom
      E8 1LL

      Email: [email protected]