All digital products are delivered instantly after your payment is confirmed.
You will receive your key or code directly on the checkout page and via email.

After completing your order, your product will appear in:

• The Order Confirmation Page

• Your Email Inbox

• Your Shvilli Account → Orders section

Because products are digital and instantly delivered, refunds are generally not possible once the key is revealed.
However, if your key is invalid or not working, our support team will replace it after verification.

Please contact support at [email protected] and include:

• Your order number

• Screenshot of the activation issue

• Platform you are activating on

We will solve the issue quickly.

We support multiple secure payment methods, including:
Credit/Debit cards, e-wallets, and other regional payment solutions depending on your country.

Some keys have region restrictions (EU / Global / US / Asia).
Region information is always shown on the product page.
Please check before buying

No — you can checkout as a guest.
But creating an account lets you:

• Access your orders anytime

• Store products safely

• Track purchases and support cases

Please check:

• Spam / Junk folder

• Promotions folder (Gmail)

• Correct email spelling at checkout

If still missing, contact us and we’ll resend it immediately.

Each product comes with a simple activation guide on the product page.
You can also contact support for step-by-step help.

No.
All payments are processed by secure third-party payment gateways.
Shvilli never stores or sees your card details.

Yes, our support team is available every day.
You can reach us at:
[email protected]