Delivery Policy

ffective as of: October 2025

Shvilli sells digital products only, including game keys, software licenses, activation codes, and subscription cards.
All items are delivered electronically — no physical shipping is involved.

This Digital Delivery Policy explains how orders are processed, delivered, accessed, and supported.

1. Delivery Method

All products sold on Shvlli.com are delivered through one or both of the following:

1.1. Email Delivery

A delivery email is sent automatically to the customer containing:

  • The digital key or license
  • Activation instructions
  • Order summary

Emails are sent to the email address used during checkout.

1.2. Shvilli Dashboard

Customers may also access their products directly from:

My Account → Orders → View Product

All purchased keys are stored securely and can be accessed anytime.

2. Delivery Time

Delivery is instant in most cases.

Instant Delivery

More than 95% of orders are delivered within:

  • 5–30 seconds via email
  • Immediately inside the user dashboard

Exceptions (1–10 minutes)

Rare delays may occur due to:

  • Payment verification (Stripe, Google Pay, Apple Pay)
  • Fraud-prevention checks
  • Email provider filtering
  • High system load

In such situations, Shvilli guarantees delivery within 1–10 minutes.

3. If You Don’t Receive Your Product

If your product has not arrived within 10 minutes:

3.1. Check your email folders

  • Spam / Junk
  • Promotions / Updates
  • Bulk or filtered folders

3.2. Check Your Shvilli Dashboard

Always available in:
My Account → Orders

3.3. Contact Customer Support

Email: [email protected]
Response time: 1–24 hours

We will resend the product manually if needed.

4. Delivery Verification

For security and fraud prevention, Shvilli may verify:

  • Payment authenticity
  • Billing email ownership
  • Unusual activity
  • Duplicate orders

Verification safeguards protect customers from unauthorized transactions.
Orders under review may take up to 30 minutes.

5. Failed Delivery or Invalid Product

If you receive:

  • A code that does not activate
  • An incorrect product
  • A missing digital item

You must contact Customer Support within 24 hours of purchase.

Shvilli will:

  1. Re-issue a new working product, or
  2. Replace the item with an equivalent value, or
  3. Refund the order (as per Refund Policy)

We guarantee fair resolution for every verified issue.

6. No Physical Shipping

Shvilli does not ship physical goods.
There are:

  • No shipping fees
  • No packaging fees
  • No customs, VAT-on-import, or handling fees

Everything is delivered electronically.

7. Delivery Regions & Restrictions

Some products may contain:

  • Region locks (e.g., EU, US, Global keys)
  • Platform restrictions (Steam, EA, Microsoft, PlayStation, etc.)

These restrictions are always displayed on the product page.
Customers are responsible for confirming compatibility before purchase.

8. Accessing Your Order History

Customers can access all previously purchased products at any time:

My Account → Orders

The dashboard includes:

  • License keys
  • Downloadable content (if applicable)
  • Activation guides
  • Purchase receipts

No expiration unless stated on the product page.

9. Payment Confirmation

Deliveries are triggered only after successful payment confirmation by:

  • Stripe
  • Google Pay
  • Apple Pay
  • Card Issuing Banks

If the payment requires additional verification (e.g., 3D Secure), delivery will occur immediately after approval.

10. Contact Information

For assistance with digital delivery, contact us:

Shvilli Ltd (Registered UK Company)
Suite 10, Capital House
61 Amhurst Road
London, United Kingdom
E8 1LL

Email: [email protected]
Support Hours: 09:00 – 21:00 (GMT+4)