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FAQs
How can i make refund from your website?
To request a refund, follow these steps:
- Initiate a Return – Contact us at support@shvilli.com within 15 days of receiving your item to request a return.
- Return Approval – If your return is accepted, we will provide a return shipping label and instructions on where to send your item.
- Item Inspection – Once we receive and inspect the returned item, we will notify you if your refund is approved.
- Refund Processing – If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@shvilli.com.
I am a new user. How should I start?
Welcome! Getting started is easy:
- Browse Products – Explore our collection and find what you love.
- Create an Account (Optional) – Sign up for faster checkout and order tracking.
- Add to Cart – Select your items and proceed to checkout.
- Choose Payment Method – Pay securely using Credit/Debit Card, PayPal, Apple Pay, or Google Pay.
- Confirm & Track – Receive an order confirmation and track your shipment.
Need help? Our team is here for you! Contact us at support@shvilli.com or via live chat. Happy shopping!
Are my details secured?
Absolutely! We take your privacy and security seriously.
- Personal Data Security: Your information is protected and used only for order processing, customer support, and marketing, following strict privacy policies. We never share your data without consent.
- Payment Security: All transactions are encrypted and processed through secure payment gateways. We do not store your payment details.
- Website Security: Our site is secured with SSL encryption, firewalls, and regular monitoring to ensure your data remains safe.
For any questions, feel free to reach out at support@shvilli.com or via live chat.
How do I make payment by my credit card?
Paying is quick and secure. We accept Credit/Debit Cards, PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
- Select your preferred payment method at checkout.
- For credit/debit cards, enter your card details (number, expiration date, CVV, and billing address).
- If using PayPal, Apple Pay, or Google Pay, simply log in and confirm the payment.
- Once completed, you'll receive an order confirmation.
All transactions are securely encrypted. Need help? Contact us at support@shvilli.com or via live chat.